Content Monitoring & Technical Support SpecialistDhiraagu
Posted on : 09 Jul 2017
Job Summary
Job Title: Content Monitoring & Technical Support Specialist
Industry : Information and Communication Technology

Job Type: Full Time
Location : Kaafu, Male'
Job Details

We are seeking an individual with energy and drive, who has the skills to provide 2nd level support to customers and frontline staff to Dhiraagu products and services, in a friendly and professional manner.

Key Responsibilities:

  • Provisioning of services within define SLA’s.
  • Attend, diagnose and resolve escalated cases within defined SLA’s and provide support to frontline staff and other customer touchpoints.
  • Escalate unresolved issues to relevant departments and follow up on such cases.
  • Monitor stream and signal quality and take appropriate actions.
  • Monitor and ensure programming is within the compliance guideline.
  • Seamless editing/ censoring of content enduring appropriate and uninterrupted viewing experience.
Educational Requirements
  • Technical Certificaton (C3 equivalent or higher) or minimum 2 yeards of experience in a related field.
  • Fluent in both oral and written English and Dhivehi.
  • Analytical and problem-solving ability.
  • Ability to converse in technical solutions.
  • Willing to do shift duties, including night duty.
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Application Details
Deadline : 16 Jul 2017, 00:00:00
Apply via email by sending your resume to [email protected] stating the position in the subject line. Please note that only shortlisted applicants will be contacted. For more information, please visit http://www.dhiraagu.com.mv/